1. Agreement

These Terms of Service govern the use of UNBOX7, including accounts, product purchases, mystery packs, wallet transactions, withdrawals, and physical product fulfillment.

UNBOX7 is an independently developed online platform.

By using the platform, you agree to these Terms, subject to applicable consumer rights.

2. Our Services

UNBOX7 is an e-commerce platform featuring brand-new physical products, themed product collections, and mystery packs.

Product categories may include electronics, fashion, jewelry, accessories, lifestyle products, and other merchandise.

3. Brand-New Products

All physical products supplied by UNBOX7 are represented as brand-new and unused.

We aim to ensure products are authentic, accurately described, and appropriately sourced.

Manufacturer warranties, regional compatibility, packaging specifications, and authorized reseller status may vary by product.

A product listing will not imply an official relationship with a third-party brand unless such a relationship exists.

4. User Eligibility

Users must:

• Be at least 18 years old.
• Provide accurate account information.
• Use the platform only where legally permitted.
• Comply with applicable verification requirements.
• Avoid fraudulent or abusive activity.

Additional restrictions may apply based on the customer’s location or the features used.

5. Accounts

Users are responsible for maintaining the confidentiality of their account credentials.

Unauthorized activity should be reported promptly to [email protected].

UNBOX7 may temporarily restrict accounts where reasonably necessary for fraud prevention, security investigations, or compliance.

Account restrictions do not remove valid customer claims or statutory rights.

6. Product Prices

Product prices and applicable currencies are displayed on the website.

Before payment, customers will be informed of applicable mandatory charges, including shipping and taxes where required.

Orders may be subject to inventory and eligibility checks.

Material pricing errors will be addressed in accordance with applicable law.

7. Wallet Services

UNBOX7 intends to provide wallet functionality for eligible users.

The wallet may display:

• Deposited funds
• Eligible refunds
• Promotional credits
• Available balances
• Transaction history
• Withdrawal requests

Wallet balances do not earn interest.

8. Withdrawals

UNBOX7 intends to support withdrawals of eligible wallet funds through approved payment methods.

Withdrawals may be subject to:

• Identity verification
• Fraud and compliance checks
• Available withdrawal methods
• Disclosed minimum and maximum amounts
• Applicable processing fees
• Payment-provider restrictions
• Country eligibility

Withdrawal requests will be processed according to the published withdrawal schedule.

Customers will be informed of any applicable fees and restrictions before submitting a withdrawal.

UNBOX7 will not impose undisclosed charges or unlawfully withhold customer funds.

Withdrawal processing times: 24hours in some cases.

Promotional credits and other non-cash balances may be subject to separate clearly disclosed rules.

9. Payment Transactions

Transactions are subject to successful payment authorization and confirmation.

Users must use payment methods they are legally authorized to use.

Duplicate or unauthorized charges should be reported to customer support.

UNBOX7 may suspend suspicious transactions pending reasonable investigation.

10. Global Shipping

UNBOX7 intends to offer international shipping to supported countries and territories.

Shipping availability depends on:

• Destination country
• Product category
• Import restrictions
• Carrier availability
• Customs requirements
• Applicable sanctions and other legal restrictions

Worldwide shipping does not mean every product is available for delivery to every destination.

Supported destinations, shipping charges, and estimated delivery times will be displayed before order confirmation.

11. Customs, Taxes, and Import Duties

International orders may be subject to customs duties, import taxes, and other government charges.

UNBOX7 will disclose whether such charges are included in the purchase price or payable separately by the recipient.

Responsibility for these charges must be communicated before checkout.

12. Product Claims and Fulfillment

Customers receiving physical products may be required to complete a delivery claim and provide accurate shipping information.

Any claim deadline must be clearly disclosed before purchase.

UNBOX7 will not impose undisclosed claim conditions after a transaction is completed.

If fulfillment becomes impossible, applicable consumer remedies will be provided.

13. Returns and Refunds

UNBOX7 offers a voluntary 7-day return window for eligible physical products, subject to the Refund & Return Policy.

This voluntary policy does not limit longer statutory return periods or rights relating to defective or misdescribed goods.

14. Product Warranties

Products may be covered by applicable statutory guarantees and manufacturer warranties.

Warranty details, where applicable, will be provided with the product or its listing.

Nothing in these Terms excludes mandatory consumer guarantees.

15. Prohibited Conduct

Users must not:

• Attempt unauthorized access.
• Manipulate transactions or selection systems.
• Exploit software vulnerabilities.
• Submit fraudulent refund requests.
• Use stolen payment methods.
• Provide false verification information.
• Circumvent geographic or eligibility restrictions.
• Abuse the platform or other users.

16. Service Interruptions

We aim to maintain reliable platform availability.

Temporary interruptions may occur due to maintenance, connectivity, provider failures, or technical issues.

Where a confirmed paid transaction fails, we will investigate and provide appropriate remedies.

17. Intellectual Property & Trademark Notice

UNBOX7 owns or licenses its original branding, website design, software, graphics, and other proprietary content.

Third-Party Brands & Trademarks

UNBOX7 is an independent online product and mystery-pack platform.

All third-party product names, trademarks, logos, and brand identities, including but not limited to Apple, Nike, Sony, and Rolex, are the property of their respective owners.

These names and trademarks are used solely to identify and describe products featured on the platform.

Unless expressly stated otherwise, UNBOX7 is not affiliated with, sponsored by, endorsed by, or officially associated with these brand owners.

References to third-party brands do not imply any official partnership or authorization.

UNBOX7 is responsible for ensuring that its use of third-party intellectual property complies with applicable laws.

18. Limitation of Liability

To the extent permitted by applicable law, UNBOX7 is not liable for indirect losses caused by events beyond its reasonable control.

Nothing in these Terms excludes liability or remedies that cannot legally be excluded.

19. Changes to Terms

We may update these Terms for operational, security, or legal reasons.

Material changes will be communicated where required.

Updates will not retroactively remove rights associated with completed transactions.

20. Contact

UNBOX7
[email protected]

© 2026 UNBOX7. All rights reserved.

1. Introduction

Welcome to UNBOX7 (“UNBOX7,” “we,” “our,” or “us”).

UNBOX7 is an online shopping platform offering themed product collections, brand-new physical merchandise, mystery packs, and related digital account services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, register an account, purchase products, use wallet services, request withdrawals, or contact customer support.

Legal Business Operator: Unbox7

2. Personal Information We Collect

Depending on the services you use, we may collect:

Account information

• Name, username, and email address
• Login and authentication records
• Account preferences and settings
• Account verification status

Order and purchase information

• Product selections and order history
• Mystery-pack transactions and recorded outcomes
• Purchase amounts and currencies
• Refund and cancellation records
• Order and transaction identifiers

Shipping information

• Recipient name
• Delivery address and country
• Phone number
• Shipping instructions
• Tracking and delivery status

Technical information

• IP address and approximate location
• Device type and browser
• Operating system
• Website usage and navigation activity
• Cookies and session identifiers
• Security and diagnostic logs

Customer support information

• Support requests
• Messages and attachments
• Relevant transaction references
• Information supplied to resolve disputes

3. How We Use Your Information

We process personal information to:

1. Register and manage accounts.
2. Authenticate users and secure sessions.
3. Process purchases and record transactions.
4. Administer wallet services and eligible withdrawals.
5. Verify identity when legally required.
6. Fulfill physical product orders worldwide where delivery is supported.
7. Process refunds, returns, and disputes.
8. Prevent fraud and unauthorized transactions.
9. Provide customer support.
10. Improve website performance and usability.
11. Send necessary transaction and security notifications.
12. Send marketing communications where permitted.
13. Comply with applicable laws and regulatory obligations.

We rely on appropriate legal grounds for processing, including contract performance, legal obligations, legitimate interests where permitted, and consent where required.

4. Payment Processing

Payments and withdrawals may be handled by independent payment service providers.

UNBOX7 may receive payment status, transaction identifiers, limited payment-method information, and other details necessary for account reconciliation and customer support.

We do not intend to store complete payment card numbers or card security codes on our servers.

Payment providers may process information under their own privacy policies.

5. Sharing Information

We may share information with service providers performing legitimate functions on our behalf, including:

• Website hosting providers
• Database and authentication providers
• Payment and withdrawal processors
• Shipping and logistics companies
• Customer support providers
• Email delivery services
• Fraud prevention and security providers
• Analytics services where enabled

We may also disclose information when legally required or necessary to protect legitimate rights.

UNBOX7 does not sell personal information to data brokers.

6. International Data Transfers

UNBOX7 intends to serve customers internationally.

Personal information may be transferred to or processed in countries different from the customer’s country of residence.

Where required by law, we will implement appropriate safeguards for international transfers.

7. Data Retention

We retain information only for periods necessary to:

• Operate accounts and services
• Complete orders and withdrawals
• Maintain required financial records
• Resolve disputes
• Investigate fraud
• Meet legal obligations

Specific retention periods will be determined by applicable law, operational needs, and documented retention schedules.

Data no longer required will be deleted, anonymized, or securely retained where legally necessary.

8. Data Security

We implement reasonable administrative and technical safeguards, including:

• HTTPS connections
• Restricted database access
• Secure authentication
• Role-based administrative permissions
• Security monitoring
• Appropriate access logging

No online system is completely risk-free.

Users should protect their login credentials and report suspicious account activity.

9. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Access personal information
• Request corrections
• Request deletion or erasure
• Object to certain processing
• Withdraw consent
• Request data portability
• Obtain information about processing
• File complaints with relevant authorities

Requests can be submitted to [email protected].

We may require reasonable identity verification before responding.

10. Marketing Communications

Users may receive service-related messages necessary for transactions, security, or account administration.

Optional promotional emails will be sent only where legally permitted.

Users may unsubscribe from marketing communications using the available unsubscribe option.

11. Children’s Privacy

UNBOX7 is intended for users aged 18 or older.

We do not knowingly allow minors to access age-restricted paid randomized features.

If we identify an ineligible minor’s account, we may restrict access and handle associated information according to applicable law.

12. Policy Updates

We may update this policy as our services, providers, or legal obligations change.

Material changes will be communicated where required.

The current version will remain available on our website.

13. Contact Information

UNBOX7

Email: [email protected]
Legal Operator: Unbox7 Team

© 2026 UNBOX7. All rights reserved.

1. Our Return Commitment

UNBOX7 is committed to providing brand-new, unused, and accurately described physical products.

We offer a voluntary 7-day return window for eligible physical merchandise.

Customers may also have additional statutory cancellation, warranty, and refund rights depending on their country.

Where applicable law provides stronger protection, that law takes precedence.

2. Seven-Day Voluntary Return Policy

Eligible physical products may be returned within 7 calendar days of confirmed delivery.

To request a voluntary return:

1. Contact [email protected] within 7 calendar days of delivery.
2. Provide the order or reward reference.
3. State the reason for the return.
4. Follow the provided return instructions.

For a voluntary change-of-mind return, products should be unused, in their original condition, and returned with included accessories and packaging where reasonably required.

The 7-day period applies to the initial return request. Return shipping instructions and dispatch deadlines will be provided after authorization.

Mandatory statutory return periods are not reduced by this policy.

3. Eligible Returns

Voluntary returns may be available for eligible products such as:

• Electronics
• Fashion accessories
• Watches
• Jewelry
• Lifestyle products
• Other qualifying physical merchandise

Product-specific restrictions will be disclosed before purchase.

4. Defective, Damaged, or Incorrect Products

Customers may request assistance if a product is:

• Defective
• Damaged upon arrival
• Incorrect
• Counterfeit
• Missing advertised components
• Materially different from its description

Customers should contact support as soon as reasonably possible.

UNBOX7 will provide applicable legal remedies, which may include repair, replacement, price reduction, or refund.

The voluntary 7-day return window does not limit statutory rights for defective or nonconforming goods.

5. Return Exclusions

Where legally permitted, certain products may be excluded from voluntary change-of-mind returns, including:

• Personalized products
• Opened hygiene-sensitive items
• Certain perishable products
• Products subject to other lawful exclusions

Exclusions do not remove statutory remedies for defective or misdescribed products.

6. Mystery Pack Refunds

Where paid mystery-pack features are legally permitted, customers must be shown the relevant price, potential outcomes, probabilities, and conditions before purchase.

A validly completed opening does not automatically qualify for a refund solely because the selected product has a lower market value than the pack price.

However, customers remain entitled to applicable remedies where:

• A transaction was unauthorized.
• The platform charged an incorrect amount.
• A technical failure prevented proper completion.
• The published selection rules were not followed.
• The product was misrepresented.
• A physical product was defective or not delivered.
• Applicable law otherwise requires a remedy.

UNBOX7 does not use a blanket no-refund policy to deny legitimate statutory claims.

7. Failed Pack Openings

If a pack opening is interrupted after payment:

1. The transaction will be checked.
2. The opening record will be reviewed.
3. Duplicate charges or missing outcomes will be investigated.
4. An appropriate resolution will be provided.

Where the paid service was not delivered and a refund is required, the eligible amount will be refunded.

Customers should avoid repeated payment attempts while the transaction status is unresolved.

8. Wallet Withdrawals

UNBOX7 intends to allow withdrawals of eligible wallet funds through supported methods.

Withdrawal requests may require identity verification, fraud checks, and payment-provider approval.

The following details must be published before the withdrawal feature is activated:

• Supported withdrawal countries
• Available payout methods
• Minimum and maximum withdrawal amounts
• Processing times
• Applicable fees
• Treatment of unused deposits
• Treatment of promotional credits
• Failed withdrawal procedures

Customer-owned funds will be handled according to applicable law and the approved payment model.

UNBOX7 will not impose undisclosed fees or unlawful balance forfeiture.

9. Order Cancellations

Customers may request cancellation before an order is dispatched.

Where cancellation is permitted, refunds will be processed according to the applicable payment method and consumer law.

Orders already dispatched may require use of the return procedure.

Any mandatory cancellation rights remain unaffected.

10. International Returns

UNBOX7 intends to serve customers internationally.

Return procedures may differ by country due to shipping and customs requirements.

Customers will receive applicable return instructions after their request is reviewed.

Where legally required, UNBOX7 will cover reasonable return shipping costs for defective or nonconforming products.

For voluntary change-of-mind returns, responsibility for shipping costs will be disclosed before purchase.

11. Undelivered Orders

If a confirmed order is not delivered within the applicable agreed period, customers may contact support.

UNBOX7 will investigate with the shipping provider.

Where delivery cannot be completed, legally required remedies will be provided.

12. Refund Disputes

If a customer disagrees with a refund decision, they may request a review through [email protected].

UNBOX7 may request reasonable supporting information.

Fraud-prevention checks will not be used to unfairly reject legitimate consumer claims.

13. Consumer Protection

This policy does not limit rights under applicable consumer-protection laws.

Customers may be entitled to longer cancellation periods, additional warranties, or other remedies based on their location.

Where mandatory laws conflict with this voluntary policy, the mandatory rules prevail.

14. Contact Support

For refund, return, cancellation, or withdrawal questions:

UNBOX7 Customer Support
Email: [email protected]
Website: https://unbox7.com

Include your order or transaction reference and a description of the issue.

Do not share passwords, verification codes, or complete payment card details.

15. Policy Changes

UNBOX7 may update this policy as its services evolve.

© 2026 UNBOX7. All rights reserved.